SpaceExplorer not recognized after reboot

kr16667 · Post by **kr16667** » Thu Mar 01, 2007 12:47 pm

Hello,
On a Dell Precision 530 running Windows XP SP2, a SpaceExplorer USB is not recognized after reboot, which causes the drivers not to start. The SpaceExplorer has to be unplugged, then plugged into another USB port to be recognized. I have tried uninstalling and re- installing the drivers (version 3.1.

. Is this a known problem with a fix?
Thanks,
Kevin

Post by **ngomes** » Thu Mar 01, 2007 2:22 pm

HI kr16667,
I believe your device is defective. Please contact our Customer Service representatives for your region. Contact details can be found here.

kr16667 · Post by **kr16667** » Thu Mar 01, 2007 2:30 pm

Hi Nuno,
I do internal CAD support for a private company and this is a user's SpaceExplorer, so I will have him contact support.
Thanks,
Kevin