Problem while installing driver.

Questions and answers about 3Dconnexion devices on Windows.

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iancelot
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Joined: Mon Feb 21, 2011 1:31 am
Location: korea, republic of

Problem while installing driver.

Post by iancelot »

win7 ultimateK 64bit. Spacepilot.

my external hard drive that contain driver setup file is disconnected during install driver. so installation is caceled, and i try againg, and the error message is

"Error 1324. The path Manuel en Fran?is contains an invalid character."

and

"3Dconnexion 3DxWare (x64) installation failed. Error: 1603 Do you wish to continue?"

i'm in korea, so i wish theere is a way can solve the problem without shiping my device to US.

thanks.
Fred
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Post by Fred »

Error 1324 is not a problem with the device.

When installing an application, you might get “Error 1324 The Folder Path Contains an Invalid Character”. This is usually caused by an invalid character in the User Profile.

Determine if your user profile contains an invalid character by navigating to C:\Windows\Profiles\Your Profile, where Your Profile is the name of your user profile, such as James Jones. If your profile contains characters, such as “/”, for example, James/Jones, your profile may be damaged. Windows should not allow you to create a user name with invalid characters.

There are two possible fixes: You can turn off user profiles and then run the installation or you can install the software under a different user profile. Turning off user profiles installs the software for all users of the computer. Installing the software under a different profile may install the software for only that profile.

To turn off user profiles, follow these steps:

1. Select Start > Settings > Control Panel.
2. Double-click Passwords.
3. Click the User Profiles tab.
4. Select All users of this computer use the same preferences and desktop settings.
5. Click OK.
6. Restart your computer if prompted to do so.
7. Run the installation. This installs the software for all users.
8. To turn user profiles on again, repeat steps 1-3 and select Users can customize their preferences and desktop settings.
9. Restart your computer if prompted to do so.

2. To install the software under a different profile, log on as a different user by selecting Start > Shutdown > Log on as different user, and then run the installation.
Fred
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Post by Fred »

To fix the 1603 error.
Download the current driver 3.12.3
save to desktop donot install
After download completes close the download window
Locate the driver download
right click and choose run as administrator.

If error persists:

Try the installation in the Administrator account:

Method 1: Verify that the Windows Installer service is set to Automatic

1. Windows Vista or Windows 7

Click Start, type services.msc in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
2. In the Services list, double-click Windows Installer.
3. In the Windows Installer Properties dialog box, click Automatic in the Startup type list.
4. Click Start, click Apply, and then click OK.
5. Start the software installation.
If that does not make any difference then;

Method 2: Perform a clean startup and clear Temp folder

When you start Windows as usual, some programs start automatically and run in the background. These programs may include antivirus programs and system programs that may interfere with product installation. When you perform a clean startup before you start the installation, you prevent these programs from starting automatically. To perform a clean startup, follow the appropriate steps for your Windows version.

Step 1: Restart the computer by using a clean startup

Note To complete this procedure, you must be logged on as an administrator or as a member of the Administrators group. If the computer is connected to a network, network policy settings may prevent you from completing this procedure.

1. Open System Configuration.

Windows Vista or Windows 7

a. Click Start
b. In the Start Search box, type System Configuration.
c. In the Programs list, click System Configuration.
If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
2. On the General tab, click Selective Startup.
3. Windows Vista or Windows 7

Under Selective Startup, click to clear the following check boxes:
o Load system services
o Load startup items
o Use original boot configuration
4. Click the Services tab.
5. Click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK, and then click Restart.

Step 2: Clear the Temp folder

To clear the temporary file folder, follow these steps:

Windows Vista or Windows 7

1. On a computer that is running Windows Vista or Windows 7, click Start
, type %temp% in the Start Search box, and then click Temp in the Programs list.
If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
2. On the Edit menu, click Select All.
3. On the File menu, click Delete.
4. When you are prompted to confirm the deletion, click Yes.
5. Try to start the FSX program. If you receive the error message that is mentioned in the "Symptoms" section, delete the program, and then reinstall the program.
iancelot
Posts: 6
Joined: Mon Feb 21, 2011 1:31 am
Location: korea, republic of

Thanks for answer

Post by iancelot »

Thanks for detailed answer but it's not solved.

My user name is "Administrator" and computer name is "lab" so Profile name is only consist of Alphabet and \ (lab\administrator). There is no invalid Character.

and i can't find "control pannel > password " item on my win 7 64x.

i trying install in 2 other computer(one is windows7 32x, other is win XP 32x) and there is same problem.
iancelot
Posts: 6
Joined: Mon Feb 21, 2011 1:31 am
Location: korea, republic of

Post by iancelot »

there is no problem with driver version 3.11.1

thanks
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