SpaceExplorer works until a reboot.

[Jurgen]

Hello,

I have a problem with a SpaceExplorer under Windows 7 x64. The problem is I can install the driver, after that I will be able to use it, but if I reboot or shutdown the workstation and put it on again, the Space Explorer doen't work any more.
We use Inventor 2012 to make 3D models of our revolving doors.

I tried serveral drivers, old ones, the latest one. I tried to get it work by using a SpaceNavigator instead of the Space Explorer, but nothing seems to work.
I also have made an exception in the AV software because of earlier error messages "s80trans.dll".

Sometimes I get no error message while the SpaceExplorer is not working, and Sometimes I get the "Can't load user interface" error message.

The only thing what is working is the blue light.....

I hope you can help me, because it has cost me to much time for installing a simple driver.

Jurgen Bruin
System support engineer
Revolving Doors
Kinderkleding online

[UtaSH]

Hi Jurgen,

please do a complete uninstall and re-installation following the instructions in this FAQ. Let me know if the problem still exists. I am then interested in all error messages you get. (Before you do any changes to the installation. )

[Jurgen]

I was very hopefully with the solution you bring up, but unfortunately after rebooting the system the only thing that works is the blue light

The error message that I now get is: "Unable to load a User Interface"

[UtaSH]

Hi Jurgen,

have you had the beta driver (3DxWare 10.0.x) previously installed?

Can you see the device in the device manager? See here how to check this.

[Jurgen]

Ok here it comes. The user has rebooted his workstation 2 times, and all the problems seems to be gone for now.

I have shutdown the workstation after his 2 times reboot, and it still works. No error messages etc.

So it looks like it is working again.