Cannot install driver

Questions and answers about 3Dconnexion devices on Windows.

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fingerindust
Posts: 12
Joined: Wed Aug 21, 2013 4:22 am

Cannot install driver

Post by fingerindust »

If you read my posts below I made the mistake of uninstalling the driver.
I now cannot install the software as I get a "cannot find a path for 3dxCollage.msi" - ARGH. Painful.

I have admin rights.
I have extracted the .exe.
I have cleared my temp folders.

I should have stuck with my Navigator; least that bloody worked :( :x
fingerindust
Posts: 12
Joined: Wed Aug 21, 2013 4:22 am

Re: Cannot install driver

Post by fingerindust »

Its 'Error 1612' on Windows 7 64 bit
fingerindust
Posts: 12
Joined: Wed Aug 21, 2013 4:22 am

Re: Cannot install driver

Post by fingerindust »

What I get:

C:\MY LOCATION FILE\3DxAdobe3D.msi is not a valid installation package for the product 3D connexion Plug in for Acrobat 3D etc

Nightmare. its there I can see it. I HAVE ALREADY INSTALLED THIS ONCE TODAY. Why can't I now?
UtaSH
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Re: Cannot install driver

Post by UtaSH »

Hi fingerindust,

it seems that there are some files left from a previous installation and the new installtion has a problem with it. Do you still have the installer from the version of the driver you had installed before? If yes, please start it and install the software. Then uninstall it again. I recommend to follow the instructions in this FAQ. Then install the new version of the driver.

Please let me know if this works for you.
fra14
Posts: 3
Joined: Tue Sep 03, 2013 11:03 am

Re: Cannot install driver

Post by fra14 »

UtaSH wrote:Hi fingerindust,

it seems that there are some files left from a previous installation and the new installtion has a problem with it. Do you still have the installer from the version of the driver you had installed before? If yes, please start it and install the software. Then uninstall it again. I recommend to follow the instructions in this FAQ. Then install the new version of the driver.

Please let me know if this works for you.

Hi there.
Sorry to bother but I must leave a message before opening a topic.
I have problems too with drivers.

It is error -6005 for Space Navigator at Windows 7 64 bit.
Please help me.
UtaSH
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Re: Cannot install driver

Post by UtaSH »

We followed up in this topic.
cyrano
Posts: 9
Joined: Wed Oct 30, 2013 10:14 am

Re: Cannot install driver

Post by cyrano »

i have the same problem. but I use win 8.1 x64
issaacrumel01
Posts: 4
Joined: Sat Dec 21, 2013 5:32 pm

Re: Cannot install driver

Post by issaacrumel01 »

Same problem. Win 7 64 bit. Can't complete driver install. Now have a nice SpaceNavigator paper weight. If anyone found a solution I would love to hear it. Thanks!!
UtaSH
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Re: Cannot install driver

Post by UtaSH »

I recommend that you contact our help desk.
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