SpaceNavigator suddently stopped working

[nqrlund]

Hi all.
I have a SpaceNavigator and it suddenly stopped working. There is no light or nothing when i connect it to the USB port, my PC seems to detect it when i hold down button 1 on the SpaceNavigator while i put it into the USB port, but it still doesnt work.
I have tried to follow this procedure that i found in another post on the forum:

Unplug the SpaceNavigator
Hold button #1 and button #2 down on the SpaceNavigator
While holding the buttons, plug in the device
wait about 15 seconds release the 2 buttons
then start the driver.
[Start, All Programs, 3Dconnexion, Driver, Start Driver]

But it still doesn't work. Furthermore i have also tried to reinstall the driver, and rebooted my PC a dusin times. But nothing seems to work and i run out of ideas on what to do?

I hope that someone can help.

[nqrlund]

Today i tried my friend's spacenavigator and it worked perfectly fine on my PC while my spacenavigator didn't work on his PC. So i think it might be a hardware problem?

I hope someone have a solution for my problem.

[UtaSH]

Hello nqrlund,

in case your 3D mouse is still under warranty you should contact our Technical Support Team.

If the device is not detected at all we can't help. In case you get another Windows machine to detect it we might have a chance if we can update the firmware of the device. But not all SpaceNavigator are eligible for a firmware update. Send me the PID of the device and I can tell you if we can update the firmware if it is recognized on a Windows machine.

[UtaSH]

Hello nqrlund,

thanks for sending the PID. Do you have a machine where the device is detected? If yes, then we can do the firmware update. The Technical Support Team can help you with this. Please contact them. In case you have problems with the colleagues you can contact me again.

Would be nice if you could post here is the firmware update was successful and helps to resolve the issue.