Spacemouse Enterprise LCD Scrambles

Questions and answers about 3Dconnexion devices on Windows.

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moverend
Posts: 13
Joined: Wed Jul 27, 2016 3:41 pm

Spacemouse Enterprise LCD Scrambles

Post by moverend »

So this happens every so often. The LCD screen scrambles and I get stretched RGB pixels. I have to unplug it and plug it back in to reset. Yet another issue with my enterprise kit (3dmouse and cadmouse).

Anyone encounter this? Is it a hardware or software issue?


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UtaSH
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Re: Spacemouse Enterprise LCD Scrambles

Post by UtaSH »

Hello moverend,

we haven't seen this happen yet. Do you see the scrambled LCD right from the beginning or does it happen while you are working?

I suggest you contact our Technical Support Team. It might be that we have to replace your device.
moverend
Posts: 13
Joined: Wed Jul 27, 2016 3:41 pm

Re: Spacemouse Enterprise LCD Scrambles

Post by moverend »

No it just happens out of the blue. Sometimes it still works with the screen scrambled, other times the whole thing bricks. I've contacted tech support.
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