Space Navigator, STAINS on the basement/baseplate!

torniaccio · Post by **torniaccio** » Wed Jun 27, 2007 11:45 pm

Hi guys!

Something strange happens to the basement/baseplate of my Sp. Nav..
The basement is losing the coating and a big stain appears on it.

I would send a picture of it (attached to this post), someone could help me about it?

Ciao, Roberto

Post by **ngomes** » Thu Jun 28, 2007 6:12 am

Hi torniaccio,

We are very much interested to get these pictures. I will send you an private message with the E-mail address where you can send them.

torniaccio · Post by **torniaccio** » Thu Jun 28, 2007 7:14 am

Hi guys,
Picture sent!

Ciao, Roberto.

torniaccio · Post by **torniaccio** » Thu Jul 05, 2007 4:40 am

Hi guys,
Im happy to say that today 3dx is sending me a new SN (the original one has been send back).
I want to say here too, that the customer care service has done a very good work.

Now I must only wait the delivery.

Ciao Roberto.

torniaccio · Post by **torniaccio** » Mon Jul 09, 2007 2:52 am

Delivered!!!
Thank u Guys.

Post by **ngomes** » Mon Jul 09, 2007 5:27 am

Hi torniaccio,

We understand now what has caused the staining on our original SpaceNavigator steel base. Please refer to this topic.

As a token of our appreciation for helping us identifying the problem, 3Dconnexion decided to open an exception and replace your the SpaceNavigator free-of-charge.

User-caused abrasion on the steel base, is not covered by the device warranty. There will be no further exceptions.