Order for CadMouse Pro 3DX-700078

If you have questions or comments concerning any non-support related 3Dconnexion topic, please use this forum.

Moderator: Moderators

Post Reply
Barrowwight
Posts: 6
Joined: Mon Jul 06, 2020 7:57 am
Location: UK

Order for CadMouse Pro 3DX-700078

Post by Barrowwight » Mon Jul 06, 2020 8:28 am

Has anyone else experienced these problems?
I am based in the UK and recently ordered a CadMouse Pro 3DX-700078 from the 3Dconnexion website.
Firstly, my UK VAT number was not recognized.
When I placed the order, I received no confirmation email although my bank account was debited.
I called the support number and I have to say that Barbara, who answered the call, was more than helpful.
However she could offer no explanation for the non-arrival of the confirmation email or why the VAT number was not recognized.
Although I am receiving emails from her, the confirmation emails are still not arriving.
Today, she gave me the order number but there is no way to check orders on the website as far as I can see.
It seems that the package is on-route from Germany.
Checking the website again today, I notice links to UK resellers.
Had I known that the 3Dconnexion online store ships from Germany with all the attendant complications, I would have used a UK reseller.

UtaSH
Moderator
Moderator
Posts: 3643
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Order for CadMouse Pro 3DX-700078

Post by UtaSH » Tue Jul 07, 2020 8:53 am

Hi Barrowwight,

I assume that you checked your spam folder for that email? We have it in our system, so it had been sent. I don't know why it didn't make it to your inbox. :(
Do you want me to send a copy of the confirmation to you?

Barrowwight
Posts: 6
Joined: Mon Jul 06, 2020 7:57 am
Location: UK

Re: Order for CadMouse Pro 3DX-700078

Post by Barrowwight » Thu Jul 09, 2020 8:29 am

Hello Uta,
Thanks for the reply.
The CadMouse has now arrived and is up and running.
I certainly checked all the obvious places, spam, junk etc. and did a full search for anything with 3Dconnexion in the "from" address.
Barabara's email from o****@3dconnexion.com were getting through.
If you could have another go that would be great.
I have changed my email address on the main website and in this forum, perhaps you could try that address.
I don't think that there is anywhere on your website that shows orders placed, unless I am missing something. That would be a useful feature.
Thanks.

Moderator edit: Email address removed due to forum policy.

Barrowwight
Posts: 6
Joined: Mon Jul 06, 2020 7:57 am
Location: UK

Re: Order for CadMouse Pro 3DX-700078

Post by Barrowwight » Sun Jul 12, 2020 10:48 pm

Hello Uta,
I thought I had replied to this earlier.
The CadMouse has now arrived and is woking well.
It would be great if you would send a copy of the confirmation email to me for my records.
Thanks.

UtaSH
Moderator
Moderator
Posts: 3643
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Order for CadMouse Pro 3DX-700078

Post by UtaSH » Thu Jul 23, 2020 3:02 am

Hi Barrowwight,

Barbara already forwarded the confirmation email on July1st to you.

Barrowwight
Posts: 6
Joined: Mon Jul 06, 2020 7:57 am
Location: UK

Re: Order for CadMouse Pro 3DX-700078

Post by Barrowwight » Sat Jul 25, 2020 1:11 am

Hello Uta,

I am really not sure why these emails are not arriving but I have the CADMouse now and a paper copy of the invoice which is enough for my records.
Thanks for the help from both you and Barbara.

Post Reply