Speed problem

DANDAN · Post by **DANDAN** » Mon Aug 09, 2021 8:57 am

Hi!
sorry for my english i am a french canadian

i have a spacemouse and i'm not able to control the speed of it. I desinstalled the driver and reinstall the new version but it didn't change anything.
The only problem is the speed control, all other fonctions are ok.

Can someone help me with this issue?

Thanks!!

Post by **jwick** » Mon Aug 09, 2021 9:33 am

What device model do you have?
What application are you using it with?

DANDAN · Post by **DANDAN** » Wed Aug 11, 2021 11:48 am

I have a spacemouse wireless, p/n 3dx-600044 and i'm using it with autodesk inventor 2020

Post by **jwick** » Wed Aug 11, 2021 12:50 pm

Are you using the wireless dongle, or the USB cable?
Can you try it with the cable?

DANDAN · Post by **DANDAN** » Thu Aug 12, 2021 4:28 am

I'm using it with the usb cable because i don't have the wireless dongle anymore.

DANDAN · Post by **DANDAN** » Thu Aug 12, 2021 4:44 am

I'm using it with the usb cable because i don't have the wireless dongle anymore.

Post by **jwick** » Fri Aug 13, 2021 5:31 am

Can you adjust the speed in other applications. E.g., our demos?

Is the SpaceMouse Wireless listed by name ("3Dconnexion SpaceMouse Wireless") in the Device Manager->Human Interface Devices?

DANDAN · Post by **DANDAN** » Fri Aug 13, 2021 5:48 am

No i can't adjust the speed in the demos. And yes the Spacemouse is listed by name in the Device manager.

Post by **jwick** » Fri Aug 13, 2021 10:48 am

Contact tech support. They will walk you through creating a "3DxDiag" Diagnostics file to send to us (shift+RMB on the 3Dx systray icon).
They may also have some other things to try first.

DANDAN · Post by **DANDAN** » Mon Aug 16, 2021 6:13 am

Ok thanks a lot !

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