CadMouse Compact Wireless wheel issue fix

[Balen]

Hi,

I bought a CadMouse Compact Wireless with the amazing SpaceMouse Wireless, however, after a few months of using the mouse, it started to develop issues, unexpected jumps, scroll up and down all by itself, etc. I finally decided to open the mouse and inspect the issue. I found white grease that was applied to the encoder wheel shaft escaped all the way to the inside of the encoder itself. This explained why the issue developed after a few months of use, as the thick viscous grease took time to spread into the encoder.

What I did was, unscrewed the encoder, also unsoldered a three pin from the encoder to the mainboard, then basically washed the encoder with hot water and soap. I know you might think this was stupid, but that's what I had in hand, I don't have cleaning sprays, and didn't with to use, e.g. Acetone as the encoder have plastic parts too. But the soap worked really well, I shacked the encoder in a small container with the soap and hot water, then the same thing for removing the soap with only hot water, then dried the encoder thoroughly, I used soldering hotair gun at minimum temperature.

Now the mouse is finally got fixed. No issues whatsoever!

I recommend 3Dconnexion will notice this issue and instruct the manufacturers in China to stop using this white grease all together as it's totally not needed, not to mention the problems it introduces.

Note: I couldn't post a 800kB image in here!!

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[ngomes]

Thank you for taking the time to bring this to our attention. I have forwarded your feedback to my colleagues in Production.

[popstn]

I have (3) CadMouse Pro Wireless models and (1) CadMouse Pro Wired model that I have purchased of the last 3-4 years. They have all done this since day one and it drives me nuts. Might try your fix! Thanks!

[srkico]

In February, I purchased the 3Dconnexion kit with the CadMouse Pro and SpaceMouse Wireless. I'm experiencing a few issues with the mouse: the scroll stopped working after two weeks of use, it skips, goes up and down erratically, and is completely unusable. The second issue is with the Bluetooth connection. I can't connect it to any computer (I tried with two laptops and a desktop running Windows 11); it doesn’t even show up when searching for devices via Bluetooth. Please assist me, as this is not an inexpensive device to be acting this way from day one. If needed, I can provide the serial number or any other information required.

[skmiec]

Hi srikco

Thank you for your post.
I can of not working mouse scroll I would advise to connect to our technical support here.
For the BT connectivity issue on Windows 11, please go to the Bluetooth & devices on your Windows system. Scroll down to the "Device settings" section and change "Bluetooth devices discovery" to Advanced.