CadMouse Compact Wireless stop working properly
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CadMouse Compact Wireless stop working properly
Hello, can you help me → CadMouse Compact Wireless stop working after I reboot laptop with mouse connected by wire. After switching on, two lights blink only once, no reaction on pairing button and connection type switching button. It works by wire on another laptop, but not working by receiver or bluetooth.
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Re: CadMouse Compact Wireless stop working properly
You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/
Re: CadMouse Compact Wireless stop working properly
Hi, it looks like I have the same issue like you, did you get any solution? Mines not working on any computer
Re: CadMouse Compact Wireless stop working properly
I have reply from techsupport to install the newest version of software and update firmware. Unfortunately, so far still not working properly.
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Re: CadMouse Compact Wireless stop working properly
Step 1:
Click the 'Stop 3DxWare' shortcut, or use your finger to press the keyboard 'Shift' button and right click the 3DxWare tray icon, click 'Exit 3DxService' to exit the 3DxWare driver processes. Unplug the 3Dconnexion Universal receiver from your computer's USB port. Turn off Windows OS Bluetooth.
Step 2:
Switch to turn off the battery button(from green to red) of your CadMouse Compact Wireless.
Step 3:
Plug in the 3Dconnexion Universal receiver, turn on Windows OS Bluetooth.
Step 4:
Click 'Start 3DxWare' shortcut, wait for 5 seconds.
Step 5:
Switch to turn on the battery button(from red to green).
Press the switch button choose between 3Dconnexion wireless or Bluetooth connection mode.
Click the '3Dconnexion Pairing' shortcut to start the CadMouse Compact Wireless pairing process.
Click the 'Stop 3DxWare' shortcut, or use your finger to press the keyboard 'Shift' button and right click the 3DxWare tray icon, click 'Exit 3DxService' to exit the 3DxWare driver processes. Unplug the 3Dconnexion Universal receiver from your computer's USB port. Turn off Windows OS Bluetooth.
Step 2:
Switch to turn off the battery button(from green to red) of your CadMouse Compact Wireless.
Step 3:
Plug in the 3Dconnexion Universal receiver, turn on Windows OS Bluetooth.
Step 4:
Click 'Start 3DxWare' shortcut, wait for 5 seconds.
Step 5:
Switch to turn on the battery button(from red to green).
Press the switch button choose between 3Dconnexion wireless or Bluetooth connection mode.
Click the '3Dconnexion Pairing' shortcut to start the CadMouse Compact Wireless pairing process.
Re: CadMouse Compact Wireless stop working properly
Which exact CADMouse model is it?
Can you confirm that the issues with the 3Dconnexion device only are reproducible on specific computers?
Can you confirm that you're experiencing an issue with the wireless connectivity of your mouse on a second computer, but once connected via USB your mouse is ok on that second machine?
Have you contacted the tech support?