Order Number 3DOUK106104

[samfisher]

Hello,
could someone from your company help me with my order?

I placed an order on your UK website on 06.09.24, Order Number 3DOUK106104, and the order is still in "Processing" status.

I contacted general customer support but haven't received any response yet. I also spoke to one of your UK staff members by phone, but they couldn’t provide any information about my paid order.

I really need help because my work depends a lot on your equipment. I’m starting to worry if anyone is actually handling orders from your website. Should I have bought this mouse on Amazon instead?

I would really appreciate your help, as I would either like to cancel the order and get a refund, or receive information about the shipping.
Please, help me with this situation.

[EmKa]

Hello samfisher,
We are very sorry for all inconvenience you experienced. Order was placed correctly, but we have some delays with shipping the products due lack in stock. You will receive your device soon. If you will have any addition question, please contact order department directly -> [email protected]

Thank you for your patience

[samfisher]

Hello,

Thank you so much for helping me with my issue. I received confirmation that my order has been shipped. I’m really looking forward to the delivery. I've been your customer since 2017 and can’t imagine working without your tools. I'm really happy that I’ll be getting my order soon.

Have a great day!