Windows SpaceMouse problems

[bathsheba]

I have a wired SpaceNavigator and a new wireless SpaceMouse. After the last driver update both are useless, they drift or spin jerkily for several seconds in whatever direction last pushed, stopping after about 5 seconds or when the window loses focus. It looks like they're trying to respond but extremely slowly. It's the same in all apps including 3Dconnexion viewer.

On calibration the Navigator flashes lights but behavior is unchanged. The Mouse does not flash lights on calilbration (its lights don't remain on after pairing although the box is ticked) and also behavior is unchanged.

I restarted the service and apps, reinstalled the driver and rebooted the machine, no change. I'll be very sad if these are dead.

Cannot attached diagnostics file because at 4M it's too large.

[LaurenBean]

It really sounds like the issue is coming from the latest driver rather than your devices. The drifting and delayed movement you’re describing has been reported by other users after the recent 3Dconnexion update, especially when using both a SpaceNavigator and a SpaceMouse together. Since you’ve already recalibrated, reinstalled the driver, and rebooted, the next best step is to roll back to the previous driver version — that usually fixes the lag and drifting immediately. Also worth checking if 3Dconnexion has acknowledged this in their release notes or beta drivers, as they sometimes push quick hotfixes for issues like this. Hopefully your devices aren’t dead; this really looks software-related.

[AmroSalih]

You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/