space navigator hardware issues

[mcnugget]

can anyone tell me how the space navigator functions, is it mechanical torque or optical or how? I suddenly have an issue where the "roll" is extremely difficult to drive. this occurs in NX, Catia, and the trainer. system reboots, driver start and stop, and calibration have been performed. have tried with the roll setting speed maxed out with no improvement. seems like mechanical failure, but wondering if it's optical, then it should have physical damage...? would an air duster help, or is there any way to remedy this?

[schloimeson]

Did you try with an old version of the driver? The new version is a really bad work, and I had rolling issues (and others problems).

[UtaSH]

I suggest you contact our Technical Support Team. See here for the contact details.
They will check if the device is faulty and if it is still under warranty we will replace it.