3Dconnexion Forum

• With 3DxWare running, WebHID receives no input reports This is unexpected. Are you positive your customers are reporting this on Windows? On the Mac, our driver does indeed block HID. The blocking is necessary because the system -- for reasons we cannot fathom -- uses the SpaceMouse data to move ...

I just assigned the underscore to the rightmost key on the Numpad Pro top row and it seems to work fine. With Creo on the foreground, go to the 3Dconnexion Properties > select the Numpad Pro > press "Buttons" > click on the "4" button (bottommost), hold down the Shift key on your...

Are you referring to these shortcuts for Revit?

Like "AA" to start the "Adjust Analytical Model" command?

who needs to call OnShape's commands from Blender, etc? You are asking it rhetorically but we do agree that should not be happening, no. Our Mac driver has some limitations that we want to get rid of. One is that "global" list of keyboard macros. We do not have this limitation on Windows.

I am unable to use the web SDK to setup and control the radial menus and/or button mappings. Perhaps I'm not following you but client applications (web and desktop) cannot control the radial menus. That's very much an end-user feature: only user can create and modify radial menus. What applications...

As back then, we're reluctant to do it without more definite information. We do agree (it's most definitely not just me) that those warnings are annoying and especially aggravating since they cannot be disabled. I will consider taking action to work around the issue but we need to have more definite...

what I am questioning here is the reference to the PDB files embedded in the production lib file given to external users. It makes my linker complain, and I can't tell it to treat warnings as errors. The warnings are unfortunate, I agree. We did look at stripping the debug section (very similar app...

pelle wrote: ↑Fri Jan 16, 2026 1:16 am I still don't understand why 3Dconnexion ships their release libraries with references to debug information,

Post-morten analysis. The PDB files are invaluable to review code that fails in production.

works like it should in 3Dconnexion Viewer. Thanks. We appreciate you taking the time to confirm. We're not sure yet what is going on but we have observed the issue you reported on a specific test machine. We will need to look further to confirm. Currently, we do not have an explanation why it woul...

It happens in fusion360 pretty much every time I open the program. I'm collecting information on how the "Lock Horizon" options behaves in Autodesk Fusion. In the meantime -- and if you can, please check if the same option works as you expect when using the "3Dconnexion Viewer" ...

prowlmedia wrote: ↑Tue Nov 25, 2025 6:20 am but we don't have a clue how long they might be supported in OS.

It's difficult make predictions far ahead but 3Dconnexion has an FAQ article with the "last day of extended support".

I have to restart and then carefully use only one application at a time. Thinking the SpacePilot Pro being discontinued might be the cause, I downgraded 3DxWare to Version 10.4, but the situation did not improve. I do not recall similar reports. You appear to have an isolated issue, meaning that th...

since the software developer support doesn't have a clear way of submitting questions The contact details to reach our API Support service are in the "developers" page (registration is required). There's an online form available to send support requests. Are there any simpler (and maybe o...

prowlmedia wrote: ↑Tue Nov 04, 2025 5:38 am It's still not working here - Helper app is crashing - even when launching a demo.

If the helper crashes, then something is very wrong. You will want to reach out to our technical support service (contact details available from here).

Does it happen with a specific application? If so, which one?