Search found 3528 matches

by UtaSH
Fri Nov 27, 2020 9:24 am
Forum: Developer's Forum for Windows
Topic: Spacemouse Module USB details
Replies: 1
Views: 32

Re: Spacemouse Module USB details

Hi CaptainJL,

our vendor ID is 0x256f and the product ID of the SpaceMouse Module USB is 0xC641.
by UtaSH
Fri Nov 27, 2020 8:51 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse Enterprise Display inverted...
Replies: 7
Views: 555

Re: SpaceMouse Enterprise Display inverted...

Hi all,

which driver version do you have installed?
by UtaSH
Fri Nov 27, 2020 8:41 am
Forum: MacOS Discussion Forum
Topic: Settings : List of Apps to choose from
Replies: 2
Views: 43

Re: Settings : List of Apps to choose from

Hi zoomer,

nice idea. :) I have sent your suggestion to our Product Management to consider. The internal tracking number is MAC-260.
by UtaSH
Fri Nov 27, 2020 7:48 am
Forum: Windows Discussion Forum
Topic: Radial menu icons
Replies: 5
Views: 273

Re: Radial menu icons

Hi Isarescu,

I recommend to contact our Technical Support Team. Once you got an email reply from the team you might want to send a video of the problem so that we can analyze it.
by UtaSH
Mon Nov 23, 2020 10:08 am
Forum: Windows Discussion Forum
Topic: Install and Uninstall Problems
Replies: 1
Views: 143

Re: Install and Uninstall Problems

Hi jheadatwork, for the older laptop I recommend to proceed as follows: Uninstall as far as possible any 3Dconnexion driver software. Reboot your machine. Install 3DxWare 10.4.5. by starting the installer. In case you don't have this version please contact our Technical Support Team . Reboot your ma...
by UtaSH
Mon Nov 23, 2020 10:01 am
Forum: Windows Discussion Forum
Topic: Radial menu icons
Replies: 5
Views: 273

Re: Radial menu icons

That's odd. Try of deleting your user specific configuration for SketchUp solves the issue. You do that by deleting (or moving to another place) the file SketchUp.xml from your %APPDATA%\3Dconnexion\3DxWare\Cfg folder. (Usually "C:\Users\ username \AppData\Roaming\3Dconnexion\3DxWare\Cfg\SketchUp.xm...
by UtaSH
Mon Nov 23, 2020 9:58 am
Forum: Windows Discussion Forum
Topic: Enterprise - joystick sound
Replies: 3
Views: 134

Re: Enterprise - joystick sound

Hi mikeborecek,

please contact our Technical Support Team. They will start the RMA process for you.
by UtaSH
Mon Nov 23, 2020 9:25 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse is considered a regular mouse
Replies: 1
Views: 78

Re: SpaceMouse is considered a regular mouse

Hi JohanP,

I have no idea where to change that. But note that the SpaceMouse is not supported on iOS. We only support macOS.
by UtaSH
Mon Nov 23, 2020 9:20 am
Forum: Feedback
Topic: CadMouse button issues
Replies: 12
Views: 32448

Re: CadMouse button issues

Please make sure you are using this form.
by UtaSH
Mon Nov 23, 2020 9:14 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse Enterprise Display inverted...
Replies: 7
Views: 555

Re: SpaceMouse Enterprise Display inverted...

Hi rdtymko,

I assume you unplugged the device and plugged it back in as well?
This is actually the first time that we have a report like this for the SpaceMouse Enterprise with Big Sur. :? Are you using Dark Mode or Light Mode? Do you have any specific settings for the appearance of the windows?
by UtaSH
Mon Nov 23, 2020 9:09 am
Forum: Feedback
Topic: 3DC0NNEXION WERKT NIET VIA EXTERNE PC
Replies: 2
Views: 64

Re: 3DC0NNEXION WERKT NIET VIA EXTERNE PC

Hi OnTheTop,

please contact our Technical Support Team. They can assist you in Dutch and help you with your questions.
by UtaSH
Mon Nov 23, 2020 9:00 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse Wireless wont rotate
Replies: 2
Views: 77

Re: SpaceMouse Wireless wont rotate

Hi davecuth,

I apologize for the trouble you encounter. We hope to get a new beta version of the driver for macOS soon.
by UtaSH
Mon Nov 23, 2020 8:58 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse Wireless
Replies: 2
Views: 88

Re: SpaceMouse Wireless

Duplicate thread.
Locking this one.
by UtaSH
Mon Nov 23, 2020 8:56 am
Forum: Windows Discussion Forum
Topic: Sketchup 2021 space mouse not working?
Replies: 3
Views: 244

Re: Sketchup 2021 space mouse not working?

Hi all,

please contact our Technical Support Team. They should be able to sort you out until we release a software update.

Our apologies for the delay. We normally strive to issue the driver updates a few weeks before applications ship but it didn't go to plan this time around.