Search found 3576 matches

by UtaSH
Fri Mar 05, 2021 6:06 am
Forum: Windows Discussion Forum
Topic: Windows 10 CAD Mouse sensitivity resets
Replies: 1
Views: 10

Re: Windows 10 CAD Mouse sensitivity resets

Hi IvanDossev,

do you see this issue in all application or just in one? Which one? Try it by doing the same for example in our Viewer.

Let us know what you find out.
by UtaSH
Thu Mar 04, 2021 3:55 am
Forum: UNIX and Linux Discussion Forum
Topic: 3D connexion with gimp
Replies: 1
Views: 45

Re: 3D connexion with gimp

This seem to be Linux related - moved the topic to the Unix/Linux forum.

Did you see this post? It's quite old :oops: , but maybe it can still help you.
by UtaSH
Thu Mar 04, 2021 3:49 am
Forum: Windows Discussion Forum
Topic: Fusion 360 speed too fast
Replies: 4
Views: 62

Re: Fusion 360 speed too fast

Hi Charlie,

this is not a common issue with Fusion as far as I know. Is the speed with one of our demos ok for you? You can open the 3Dconnexion Viewer from 3Dconnexion Home for example.
by UtaSH
Thu Mar 04, 2021 3:35 am
Forum: Windows Discussion Forum
Topic: 3DSMax 2020/21 Keeps switching back and forth to perspective view
Replies: 39
Views: 11198

Re: 3DSMax 2020/21 Keeps switching back and forth to perspective view

Hello studiotetris,

I am very sorry for that. Yes, your case had been escalated to the next level and there it had been overseen. Apologies. I have pushed this - you should hear from us by today.
by UtaSH
Wed Mar 03, 2021 3:46 am
Forum: Windows Discussion Forum
Topic: SpaceMouse Pro Wireless using usb connection
Replies: 1
Views: 64

Re: SpaceMouse Pro Wireless using usb connection

Hi Bob, yes, all our wireless devices work as well with the cable. Did you try different USB ports for the Universal Receiver? Make sure the distance between the UR and the wireless device isn't too far and is not blocked by something made of metal. We have some rare reports that a USB 3.0 port caus...
by UtaSH
Wed Mar 03, 2021 3:42 am
Forum: Windows Discussion Forum
Topic: Sketchup 2021 space mouse not working?
Replies: 7
Views: 1505

Re: Sketchup 2021 space mouse not working?

Hi jwhida,

did you use the same email address for the login to our website and for the login to this forum? In case you used another one for the website please send it to me in a PM as I wasn't able to find the email address that you are using for the forum in our database.
by UtaSH
Wed Mar 03, 2021 3:40 am
Forum: Windows Discussion Forum
Topic: 3DSMax 2020/21 Keeps switching back and forth to perspective view
Replies: 39
Views: 11198

Re: 3DSMax 2020/21 Keeps switching back and forth to perspective view

Please contact our Technical Support Team. The colleagues will be able to assist with this.

BTW - the fix will be available in the next driver release . :)
by UtaSH
Fri Feb 26, 2021 3:47 am
Forum: Windows Discussion Forum
Topic: latest Driver broken with latest Windows Update ?
Replies: 5
Views: 322

Re: latest Driver broken with latest Windows Update ?

zoomer wrote:
Tue Feb 23, 2021 5:46 am
Overall it seems to work normally now.
The only thing I miss in driver is the option to switch the LED ring on/off.
The LEDs can be switched off in the popup menu of the 3Dconnexion icon in the system tray (right click).
by UtaSH
Fri Feb 26, 2021 3:10 am
Forum: Windows Discussion Forum
Topic: Sign-up from Canada error 3dconexion site
Replies: 1
Views: 155

Re: Sign-up from Canada error 3dconexion site

Hi jonathanhv,

I apologize for the inconvenience. Yes, we have a bug there on our website with the Canadian ZIP code. We are looking into this.

I can see that you found a way to register and get help from our Technical Support Team. ;)
by UtaSH
Tue Feb 09, 2021 9:00 am
Forum: Windows Discussion Forum
Topic: 3DxVirtualLCD crash waking from sleep
Replies: 2
Views: 376

Re: 3DxVirtualLCD crash waking from sleep

Hi marcoose,

it would be helpful if you could contact our Technical Support Team. A diagnostic file from our driver would help us to understand the problem.
by UtaSH
Tue Feb 09, 2021 8:38 am
Forum: Feedback
Topic: CADmouse pro
Replies: 6
Views: 348

Re: CADmouse pro

Hi oc703, of course the CadMouse Pro is the best choice for you! ;) 1. Yes, the quality of our CadMouse products improved a lot since our first start with the CadMouse. 2. The button settings you make are not saved in the device itself. But you can export the settings and import to the driver on the...
by UtaSH
Tue Feb 09, 2021 8:13 am
Forum: Windows Discussion Forum
Topic: 3DxSmartUI crashes (Win10) ,trying to assign Shortcuts
Replies: 7
Views: 541

Re: 3DxSmartUI crashes (Win10) ,trying to assign Shortcuts

Hi Weltenbauer,

do you get any dump files for the UI? It would help if we can get a diagnose file from your driver. Please contact our Technical Support Team.
by UtaSH
Tue Feb 09, 2021 1:15 am
Forum: Feedback
Topic: Delivery Query
Replies: 3
Views: 262

Re: Delivery Query

Hi BenH0,

unfortunately this is not a natter of Express delivery. The delay is due to "a Brexit related disruption" as my colleague already explained. We hope that you can receive your order soon.
by UtaSH
Thu Feb 04, 2021 11:09 am
Forum: Feedback
Topic: Delivery Query
Replies: 2
Views: 211

Re: Delivery Query

Handled here.
by UtaSH
Thu Feb 04, 2021 11:08 am
Forum: Feedback
Topic: Delivery Query
Replies: 1
Views: 137

Re: Delivery Query

Handled here.