Control panel no longer opens

gshomedesign · Post by **gshomedesign** » Fri Apr 10, 2009 5:22 pm

I have had my Spacepilot running for quite some time but now all of a sudden it doesn't work. I have tried unplugging it and replugging while holding the 1 and 2 buttons and that doesn't work. Is there something else?

gshomedesign · Post by **gshomedesign** » Sat Apr 11, 2009 4:34 pm

Ok, I rebooted and while all my startup programs were loading I decided to hold down the 1&2 buttons just for a few seconds and now it works. Control panel opens too!

gshomedesign · Post by **gshomedesign** » Sun Apr 12, 2009 5:12 pm

Now I have the problem again because I rebooted my computer. I've tried holding the buttons down several times and nothing!

Fred · Post by **Fred** » Mon Apr 13, 2009 6:03 am

Try testing the device on a diferent pc.
If the device still doesnt get recognized contact 3Dconnexion Helpdesk.

gshomedesign · Post by **gshomedesign** » Mon Apr 13, 2009 10:33 am

Yeah, I tried that and it seemed to work initially. I didn't leave it on the other computer for long enough to know anything except that it can work. So maybe it's just a driver thing. I'm running Vista 64

Bryan · Post by **Bryan** » Mon Apr 20, 2009 3:08 pm

Dear gshomedesign,

After replugging holding down both buttons, try opening the Jet Demo and/or the 3Dconnexion Control Panel.

Sincerely,
Bryan

gshomedesign · Post by **gshomedesign** » Mon Apr 20, 2009 4:38 pm

I'm not sure what the Jet demo is but I have tried the control panel with no luck. I have still not got this to work.

Bryan · Post by **Bryan** » Tue Apr 21, 2009 9:14 am

Dear gshomedesign,

Make sure you have 'Start 3DxWare' listed in the Windows 'Start' Folder.
(Start, All Programs, 'Start')
Unplug your SpacePilot.
Reboot your computer.
Then hold down the number one and number two buttons on the SpacePilot as you replug the SpacePilot.
Then access the Jet Demo (Start, 3Dconnexion, 3Dconnexion 3Dxware, Demos, Jet Demo)
What release version do you find listed in the About Item under the Help Menu in the 3Dconnexion Control Panel?

Sincerely,
Bryan

gshomedesign · Post by **gshomedesign** » Tue Apr 21, 2009 4:52 pm

OK I've tried all that and it doesn't change anything. I need a response from someone in tech support that can explain to me how I can completely uninstall the drivers and software from the system so that I may install again with no previous trace. Other than that I doubt anyone can help. I appreicate the effort though.

Bryan · Post by **Bryan** » Tue Apr 21, 2009 5:00 pm

Dear gshomedesign,

Clean install instructions can be found in our Knowledgebase.

http://www.3dconnexion.eu/support/kb/?V ... EntryID=28

Sincerely,
Bryan

gshomedesign · Post by **gshomedesign** » Wed Apr 22, 2009 7:12 am

Thanks Bryan. I will post if I have success doing it this way.

gshomedesign · Post by **gshomedesign** » Tue May 12, 2009 11:14 am

Ok, nothing worked so I reinstalled Windows and everything is back to normal.

Fred · Post by **Fred** » Tue May 12, 2009 11:25 am

check you Antivirus and spyware programs soo if any scan USB ports.
if they do that can cause problems if the application doesnt recognize our device and blocks it from starting the driver.
You may have to add exception rules and allow 3dxsrv.exe
Check with the manufactorer of the application when creatign an exception rule.

gshomedesign · Post by **gshomedesign** » Tue May 12, 2009 11:29 am

Yeah, I had checked that already and it was in the allow status. I am using the same antivirus and it works fine without my intervention. Just to let ppl know, I am running the Windows 7 and the 3d mouse works fine. Just an FYI

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