3DxVirtual.CD Unhandled exception

Questions and answers about 3Dconnexion devices on Windows.

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Joshua_Goodenough
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Joined: Mon Feb 20, 2017 5:15 am

3DxVirtual.CD Unhandled exception

Post by Joshua_Goodenough »

Hello,

Over the last couple of days I’ve started to get the following error window pop up when I start my laptop up.

Image

It’s to do with the 3D mouse. As soon as you press OK 3DXVirtualLCD stops working and crashes. This doesn’t affect the operation of the 3D mouse in Solidworks though. I’ve uninstalled and re-installed the latest version of the 3D Xware to try and resolve the problem and the same thing happened.

I have checked permissions to the location, quoted in the error message, and i have full permissions. I have also tried deleting this folder, then carrying out the re-install to no avail.

Any ideas?
UtaSH
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Re: 3DxVirtual.CD Unhandled exception

Post by UtaSH »

Hello Joshua_Goodenough,

thanks for your report. Can you please let us know the exact driver version and the operating system you are using?
Which 3Dconnexion device do you have?
Which version of SolidWorks are you using?

Please stop the driver.
Then go to your folder C:\Users\Mark.Asbery\AppData\Local\Local\3Dconnexion\ and delete all folders where the name starts with 3DxVirtualLCD.
Then restart the driver.

Let me know if this helps.
Joshua_Goodenough
Posts: 4
Joined: Mon Feb 20, 2017 5:15 am

Re: 3DxVirtual.CD Unhandled exception

Post by Joshua_Goodenough »

Hello UtaSH,

Thanks for the reply.

Which 3Dconnexion device do you have?
3D Navigator Mouse – P/N: 3DX-600036 and PID: C4314035735

Which version of SolidWorks are you using?
We Are using both 2015 & 2016 Versions of Solidworks

Please stop the driver.
Then go to your folder C:\Users\Mark.Asbery\AppData\Local\Local\3Dconnexion\ and delete all folders where the name starts with 3DxVirtualLCD.
Then restart the driver.


The above did not resolve the issue, and am still seeing error message when logging into windows.
tao
Posts: 7
Joined: Sat Nov 16, 2013 12:40 am

Re: 3DxVirtual.CD Unhandled exception

Post by tao »

i also have unhandled exception....
exception.png
exception.png (159.32 KiB) Viewed 15838 times
i can not say certainly, but i got windows update before this issue...
I also tried deleting preference file under AppData,

Windows 10 pro 1607/JAPANESE
3DxWare 10.4.9
tao
Posts: 7
Joined: Sat Nov 16, 2013 12:40 am

Re: 3DxVirtual.CD Unhandled exception

Post by tao »

My issue was caused by OTC font.
https://github.com/adobe-fonts/source-h ... tag/2.000R

i could solve this issue with installing OTF version of the font.
UtaSH
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Re: 3DxVirtual.CD Unhandled exception

Post by UtaSH »

Joshua_Goodenough wrote:
The above did not resolve the issue, and am still seeing error message when logging into windows.
Hello Joshua_Goodenough,

have you installed our newest version of 3DxWare - version 10.4.10? Do you still see the error with this version?
Joshua_Goodenough
Posts: 4
Joined: Mon Feb 20, 2017 5:15 am

Re: 3DxVirtual.CD Unhandled exception

Post by Joshua_Goodenough »

UtaSH wrote:
Joshua_Goodenough wrote:
The above did not resolve the issue, and am still seeing error message when logging into windows.
Hello Joshua_Goodenough,

have you installed our newest version of 3DxWare - version 10.4.10? Do you still see the error with this version?
Hi UtaSH,

We have upgraded to the latest software, and the issue is still present. My user contiunes to see the error message whenever he logs into Windows.
UtaSH
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Re: 3DxVirtual.CD Unhandled exception

Post by UtaSH »

Hello Joshua_Goodenough,

we need more details from the situation. I will contact you by email.
codedidit
Posts: 8
Joined: Mon Jul 27, 2015 11:22 am

Re: 3DxVirtual.CD Unhandled exception

Post by codedidit »

Joshua_Goodenough and UtaSH....

Is it recommended that users begin new threads for the same issue such as the 3dvirtualLCD Unhandled Exception alert.

Have a SpaceNavigator on Windows 7/64 which has been running great with this years new drivers.

Only thing new was having switched from AVG to Bitdefender. Still on all default settings.

Anyway. Am from the old school where people on forums used to take your head off if you repeated an old topic/issue instead of helping to keep the thread tidy and efficient.

In that spirit let me contribute that on Win7/64 the only other annoyance of late was the Windows Management Instrumentation (TSR?) that would infrequently refuse to "Terminate" before ever deciding to "Stay Resident". On that mystery, one that neither AVG nor Trend could find with their new ginned up tuneup gizmos, nor apparently by BitD either, the only sensible reliable fix I could find was to put a batch file icon on the desktop. And trigger that batch file, not once but twice to finally get the WMI service to reset using DOS level commands.

Are Windows 10 users running into more or fewer of these issues does anyone know?
thst_rena
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Joined: Fri Dec 16, 2022 5:56 am

Re: 3DxVirtual.CD Unhandled exception

Post by thst_rena »

Well years later.
One of my Users has a kinda simmilar Error Message.
Funny thing is, he Uses the SpacePilot. It works fine.
The error pops up when logging in to the local notebook.
He uses the mouse only in a virtual system running SolidEdge and Co.
Screenshot of Errorscreenshot
Screenshot of Errorscreenshot
2022-12-16 14_14_15-Meine Ticketübersicht __ Matrix42.png (169.44 KiB) Viewed 2066 times
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