Pro-E Problem

[Veerod]

When using Pro-E Wildfire 3 through Intralink 3.4 it randomly locks up & I have to reboot, this usually happens whilst using my Space Pilot Pro.

I don't think it's a problem with the Space pilot, but I want to eliminate it from the possibles.

I'm using a Dell M4400 laptop with Nvidia Quadro FX 770M graphics & 4Gb of RAM

The laptop is running XP Pro 64bit & 3Dx V3.7.18, we tried installing the latest version from the website but when opening Pro-E we had an error message stating the 3Dx ProENGINEER application failed to start.

The version of Pro-E is M250

There are 2 other laptops running the same set up but they are using Space Navigators & don't seem to have problems.

Any ideas as to the solution?

[UtaSH]

Hi Veerod,

unfortunately we have no experience with Intralink. Which version of ProE 3 are you using?

Is ProE started from a server? Then please see this article in our FAQ.

AND ... if you have a SpacePilot PRO (and not one of our legacy devices) you should clearly update to the latest software. Currently we have 3DxSoftware v 3.14.2 on our download site available.

I recommend to do a full clean-up and re-install.

Please let me know if you see an improvement with the newer software.

[Veerod]

I'm using Wildfire 3 M250, it is installed & run from the laptop, only the floating license is obtained from a server

We tried the clean install with the latest version of the software, but had the same error message stating the "3DxProENGINNER application failed to start" when opening Pro-E.

[UtaSH]

Veerod,

please check if the file referenced in your protk.dat file (usually: C:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware\3DxProENGINEER64\wf5\x86e_win64\obj\3dxproe.dll) is at the specified location. The error message you get indicates that ProE can't find it.

[Veerod]

UtaSH

The file is is the location specified, but I still get the same unable to startup message

[UtaSH]

Are you logged in as a standard user?

Does it makes a difference if you log in as admin?

[Veerod]

Doesn't appear to make a difference.

We've now tried using an earlier build of Pro-E (M140) now the 3DxProengineer doesn't start at all!

[UtaSH]

Veerod,

please check if the file referenced in your protk.dat file (usually: C:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware\3DxProENGINEER64\wf5\x86e_win64\obj\3dxproe.dll) is at the specified location. The error message you get indicates that ProE can't find it.

Veerod,

sorry, I made a mistake. Please check the path in the file protk.dat in your ProE installation folder in the subfolder "text". As far as I know this is the one that is read by ProE while starting. Do you have that file in the specified folder?