SM Enterprise don't restart after W11 sleep mode

[Zoltan3D]

Hello,
Before I had a Space Pilot Pro, and everything work like a charm, but it began to get ugly and old, so I brought a SpaceMouse Enterprise + CadMouse Pro Wireless....

It's a 600€ outcome ... and I have more trouble than with the old one ....

Enterprise work well, until I put my W11 in sleep mode,
When I wake up the computer, the Enterprise don't wake up and his screen stay black, and if i'm in a 3D software like Fusion, the object on screen turn around without control forever ....
The only way to stop it is to unplug and re plug the SM enterprise.... After this I hear a windows new hardware sound and the mouse wake up and work again ...

What I tried :
-Uninstall and completly clean installation files of 3DxWare and clean reinstall after reboot with the newest version.
-change the USB plug, tried USB 2.xx and 3.xx plugs on the computer and also on multiple usb adapters.
-Tried older 3DxWare
-Updated the firmware of the SM enterprise and also the mouse with the update tool (it had not the last one) but same problem

No matter, it still continue to do this annoying thing ...

Since I had this newest SM enterprise I had to use and USB extender near to me, to be able to plug and unplug the enterprise fast .... It's ultra Annoying ...

[AmroSalih]

You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/

[cascano]

did you have any return or new about that bug?

its happennig almost every day since I changed my computer

[fabioedon]

The same problem goes around for ages.

I gave up 3Dconnexion support (also warranty support, twitter works better )and created a script to be run in powershell. 3DConnexion service will restart.

Create a shortcut and in destionation field insert command bellow.

C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe -command "& 'C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\3DxService.exe' -quiet -shutdown |Wait-Process; & 'C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\3DxService.exe'"

[[email protected]]

I have the same problem. Just received my Enterprise 2 days ago. Enterprise is a brick when Windows 11 wakes and if Fusion is open when Windows 11 wakes, my 3D model is rotating ceaselessly. Pulling the usb plug and replugging works but I'm sure there is a solution with more finesse.

Has anyone found a solution besides the powershell command mentioned at the end of this thread (thanks for that,fabioedon)?

Did you get yours working, Zoltan3D?

Thanks,

Stu