Search found 70 matches

by aalsalihi
Mon Jul 19, 2021 7:36 am
Forum: Feedback
Topic: Pivot display
Replies: 2
Views: 108

Re: Pivot display

Hi MarianoGH ,

What do you mean exactly? What's the version of AutoCad and the driver you using?
If you can provide more details or a short video of your issue then I might be able to help

Regards,
Abdul. A
by aalsalihi
Wed Jun 23, 2021 5:44 am
Forum: Windows Discussion Forum
Topic: Not able to charge Cadmouse pro wireless to 100%
Replies: 1
Views: 788

Re: Not able to charge Cadmouse pro wireless to 100%

Hi BartB , For battery issues, you need to update the firmware on the device then leave it to charge for up to 8 hours or overnight then test it on the next day. The firmware update can be provided from our Technical Support Team, please send a case to our team here https://3dconnexion.com/support-r...
by aalsalihi
Wed Jun 23, 2021 5:39 am
Forum: Windows Discussion Forum
Topic: SpaceMouse Wirelessu se without 3DxWare 10
Replies: 1
Views: 957

Re: SpaceMouse Wirelessu se without 3DxWare 10

Hi Alexdive, In order for our devices to function with any applications, you need to install the driver "3DxWare". If you don't install the driver then the device won't function in the supported applications within our list and the device will act as a standard input mouse for example, the SpaceMous...
by aalsalihi
Fri May 28, 2021 7:22 am
Forum: Windows Discussion Forum
Topic: Sketchup 2021
Replies: 9
Views: 3393

Re: Sketchup 2021

Hi All, You can try to either extract the latest/current driver which will display the MSI's for each plugin included within the machine. For example, you can extract driver 10.7.3 exe which will show different MSI's then you can run only the MSI for Sketchup which should be labeled as 3DxSketchup64...
by aalsalihi
Fri May 28, 2021 7:20 am
Forum: Windows Discussion Forum
Topic: simulate pan/zoom with mouse wheel in spacemouse
Replies: 2
Views: 3139

Re: simulate pan/zoom with mouse wheel in spacemouse

Hi tigers, This is not included within our UI as its a combination of two different movements assigned to one. You can try making sure the Middle button on the CadMouse is mapped too "Middle Mouse Function" which provides panning then you can use the Wheel to zoom in/out. Normally using the knob can...
by aalsalihi
Fri May 28, 2021 7:10 am
Forum: Windows Discussion Forum
Topic: AutoCAD 2020 button and radial menu setup
Replies: 1
Views: 2793

Re: AutoCAD 2020 button and radial menu setup

Hi James, You can access these in our UI by making sure our settings window is detecting AutoCad - Open AutoCad - Open 3Dconnexion Home - Click on Settings - Make sure its showing AutoCad on the top of our settings window - Click on Buttons - Beside each button there's a right arrow ">", click on th...
by aalsalihi
Fri May 28, 2021 7:06 am
Forum: Windows Discussion Forum
Topic: Rotation center manually
Replies: 3
Views: 2131

Re: Rotation center manually

Hi All, Thanks for the prompt replies! I was checking to see if we have a similar bug on our end for Rotation Center but nothing similar to your description I would highly recommend to create a technical case in order to generate some log files and possibly record a short video showing the issue Ple...
by aalsalihi
Fri May 28, 2021 6:56 am
Forum: Windows Discussion Forum
Topic: Navigation Modes aren't Saved/Loaded
Replies: 1
Views: 2747

Re: Navigation Modes aren't Saved/Loaded

Hi liamalmerin, It seems you have a configuration issue as any adjustments to the settings within our UI should be saved I would recommend doing the cleaning for driver configuration by following the steps below: Uninstall the current driver from your machine by going to Control Panel. Once that don...
by aalsalihi
Tue Feb 09, 2021 9:07 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse not working with Mac OS 10.13.3 and Fusion360
Replies: 20
Views: 42431

Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Hi Darcsyde, Thanks for the updates. It should allow you to delete the kernel extension without no issues (you can right click on the kernel extension and click on remove/delete). I've included the links below again, if its still an issue to access them then I highly recommend to send a technical su...
by aalsalihi
Thu Feb 04, 2021 10:53 am
Forum: Windows Discussion Forum
Topic: No Zoom with SketchUp Layout 2021 Spacemouse Enterprise 10.7.1
Replies: 3
Views: 1050

Re: No Zoom with SketchUp Layout 2021 Spacemouse Enterprise 10.7.1

Hi Peterbowenpm, Thanks for the updates. I've tested it on my end and saw the same situation in terms of detection. Our UI is not detecting Layout but other applications which can provide you with the zoom functionality. I'm running some tests to see if its a configuration issue or something within ...
by aalsalihi
Mon Jan 25, 2021 12:13 pm
Forum: Windows Discussion Forum
Topic: No Zoom with SketchUp Layout 2021 Spacemouse Enterprise 10.7.1
Replies: 3
Views: 1050

Re: No Zoom with SketchUp Layout 2021 Spacemouse Enterprise 10.7.1

Hi Peterbowenpm, Thanks for your post! I've tested the issue on my end and didn't encounter the same problem you mentioned in regards to the Zoom. Did you check to make sure the axes are enabled within our UI? - Open 3Dconnexion Home - Click on Settings - Make sure its displaying the application on ...
by aalsalihi
Thu Nov 05, 2020 6:57 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 23
Views: 10703

Re: Space Navigator on SketchUp 2020 Zooming problem

Hello Matheron, Thanks for sharing this, I've tried reproducing the issue on my end and i couldn't get the same outcome per your provided video. Do you have different plugins or add-ons within Sketchup? Sometimes this might cause an issue similar to what you encountering right now! If you do have ad...
by aalsalihi
Thu Oct 01, 2020 6:36 am
Forum: MacOS Discussion Forum
Topic: macOS 10.15.6 driver allowed but still not loaded
Replies: 1
Views: 1307

Re: macOS 10.15.6 driver allowed but still not loaded

Hello JetForMe, Thanks for your post! Please make sure to unplug the 3Dconnexion device from your machine including (charging cable and receiver) then reinstall the driver again to see if you could allow the kernel extension. Please follow the instructions below: 1. Uninstall the current driver. Go ...
by aalsalihi
Tue Sep 08, 2020 5:54 am
Forum: MacOS Discussion Forum
Topic: Latest Driver not working properly
Replies: 3
Views: 1951

Re: Latest Driver not working properly

Hi jlrobisho, Thanks for your post. I'm assuming its a kernel extension issue, when you trying to move the knob, do you see the cursor moving on your screen? If you do that means its a kernel extension issue. When you installed the driver, did you allow the kernel extension under security and privac...
by aalsalihi
Thu Aug 20, 2020 6:33 am
Forum: Windows Discussion Forum
Topic: 3dconnexion corrupts side view in Maya
Replies: 1
Views: 1785

Re: 3dconnexion corrupts side view in Maya

Hi fennemet2003,

Thanks for your post. What's the driver version you running? And what's Maya version as well?
Can you please provide a short video showing the issue on your end?

Will be waiting for some updates on your end.

Regards,
Abdul A