Search found 59 matches

by aalsalihi
Thu Nov 05, 2020 6:57 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 17
Views: 5898

Re: Space Navigator on SketchUp 2020 Zooming problem

Hello Matheron, Thanks for sharing this, I've tried reproducing the issue on my end and i couldn't get the same outcome per your provided video. Do you have different plugins or add-ons within Sketchup? Sometimes this might cause an issue similar to what you encountering right now! If you do have ad...
by aalsalihi
Thu Oct 01, 2020 6:36 am
Forum: MacOS Discussion Forum
Topic: macOS 10.15.6 driver allowed but still not loaded
Replies: 1
Views: 699

Re: macOS 10.15.6 driver allowed but still not loaded

Hello JetForMe, Thanks for your post! Please make sure to unplug the 3Dconnexion device from your machine including (charging cable and receiver) then reinstall the driver again to see if you could allow the kernel extension. Please follow the instructions below: 1. Uninstall the current driver. Go ...
by aalsalihi
Tue Sep 08, 2020 5:54 am
Forum: MacOS Discussion Forum
Topic: Latest Driver not working properly
Replies: 3
Views: 1193

Re: Latest Driver not working properly

Hi jlrobisho, Thanks for your post. I'm assuming its a kernel extension issue, when you trying to move the knob, do you see the cursor moving on your screen? If you do that means its a kernel extension issue. When you installed the driver, did you allow the kernel extension under security and privac...
by aalsalihi
Thu Aug 20, 2020 6:33 am
Forum: Windows Discussion Forum
Topic: 3dconnexion corrupts side view in Maya
Replies: 1
Views: 1516

Re: 3dconnexion corrupts side view in Maya

Hi fennemet2003,

Thanks for your post. What's the driver version you running? And what's Maya version as well?
Can you please provide a short video showing the issue on your end?

Will be waiting for some updates on your end.

Regards,
Abdul A
by aalsalihi
Thu Aug 20, 2020 6:31 am
Forum: Windows Discussion Forum
Topic: Spacemouse
Replies: 1
Views: 1552

Re: Spacemouse

Hi ChaChaMan, Thanks for your post. I've tested this issue on my end and was able to orbit by using a different path. In order to orbit in Inventor, there're three ways to do it from my testing - You can activate the orbit from the navigation section under View - You can press and hold the Shift Key...
by aalsalihi
Fri Jul 24, 2020 9:59 am
Forum: MacOS Discussion Forum
Topic: SpaceNavigator issues and Fusion360
Replies: 5
Views: 1850

Re: SpaceNavigator issues and Fusion360

Hi Deaniture, Thanks for your post. Usually when the cursor is moving while touching the knob its an indication that the kernel extension is not loaded. I would highly recommend to check that under security and privacy to see if you need to allow it in there. If you running Catalina then the latest ...
by aalsalihi
Thu Jul 23, 2020 5:49 am
Forum: Windows Discussion Forum
Topic: Cadmouse pro wireless button allocation in fusion 360
Replies: 2
Views: 1132

Re: Cadmouse pro wireless button allocation in fusion 360

Hi Aaronbott, Thanks for your post. To customize/adjust the setting for the buttons you need to access our setting UI for making those changes. Please follow the steps below then test it after (On Windows): - Open 3Dconnexion Home - Click on Settings - Make sure the device is selected - Make sure th...
by aalsalihi
Wed Jun 17, 2020 12:12 pm
Forum: Windows Discussion Forum
Topic: Hi all, Sudden Acceleration In Revit
Replies: 1
Views: 338

Re: Hi all, Sudden Acceleration In Revit

Hi phunghoang18, Thanks for your post below. I was testing the issue on my end and couldn't reproduce in Revit 2020. Can you please send me a short video showing what's exactly happening on your end for proper testing on my end as well. Also, it will be great if you could create a technical case for...
by aalsalihi
Tue May 05, 2020 8:45 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse not working with Mac OS 10.13.3 and Fusion360
Replies: 12
Views: 29461

Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Hi Leo101, Sorry for the frustrations! I would recommend installing driver 10.6.1 which is located on our website and see if it will start working for you. Usually you have to allow the kernel extension is Security and Privacy in order for the device to function and communicate with the machine prop...
by aalsalihi
Mon May 04, 2020 6:46 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 17
Views: 5898

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi Jwhida, Thanks for the video, that was really odd! We would need to generate a diagnostic folder to see why this behavior is happening when using both devices in Sketchup. Please create a technical case here https://www.3dconnexion.com/service/technical-support/support-formular.html Will send the...
by aalsalihi
Fri May 01, 2020 8:04 am
Forum: Windows Discussion Forum
Topic: SpaceMouse Compact not working
Replies: 2
Views: 1837

Re: SpaceMouse Compact not working

Hi Sp101297, I would assume this error message was encountered or listed in Device Manager indicating the device is not being recognized by your machine. There's multiple fixes for this issue and you could check these links I've attached for your below: Source 1: https://h30434.www3.hp.com/t5/Notebo...
by aalsalihi
Thu Apr 30, 2020 8:05 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 17
Views: 5898

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi Jwhida, Thanks for the updates. I'm installing Sketchup 2020 to do the proper testing on my end and see if I can get the same behavior. It will be helpful as well if you could include a video showing the issues while using both SpaceMouse and CadMouse to see the viewpoint issues and to clarify fo...
by aalsalihi
Fri Apr 17, 2020 6:10 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 17
Views: 5898

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi Jwhida, Did you test the issue and behavior on another applications? or in our Viewer? - Open 3Dconnexion Home - Click on Viewer - Test it If its causing a movement issue then have you calibrated the device? To calibrate please follow the steps here https://www.3dconnexion.com/faq/35 If its still...
by aalsalihi
Mon Apr 06, 2020 7:26 am
Forum: Windows Discussion Forum
Topic: MaYa 2018 crash, glitch and slow camera reaction
Replies: 3
Views: 1049

Re: MaYa 2018 crash, glitch and slow camera reaction

Hi xbo, Thanks for your post. We're really interested to find out why you encountering this issue on your end. Can you please submit a technical case here and will send you the information needed afterwards for analyzing and testing the issue on our end. Here's the link to submit a technical case ht...
by aalsalihi
Mon Mar 30, 2020 12:33 pm
Forum: MacOS Discussion Forum
Topic: missing advanced settings?
Replies: 2
Views: 5864

Re: missing advanced settings?

Hi 3dcal, On Mac, we have a different UI format which is different than windows. When you open our setting window, you should see the attached screenshot and to control the axes or movement of the knob it should be under axes in our driver properties. - Open 3Dconnexion Home - Click on Properties - ...