Enterprise screen not updating

[MrMold666]

I just recently purchased an Enterprise after using my Navigator for almost 7 years. I love it, however I've noticed that in order to show my function keys on the screen when I switch between programs like Revit and 3dsmax, I have to hold down one of the function keys until the on screen menu shows. At that point the screen then populates with my hotkeys. I was under the assumption that these function keys would auto update when switching between software. Is there something that I need to do in setup that I might not have done? I have the latest drivers loaded, so I can't update that. Thank you for any suggestions.

[jwick]

Yes, the LCD should automatically update to the assignments for the app in focus.
That's interesting that you have found LongPressing on a button (1-12 I assume) changes the assignments.

Does it work correctly when switching between other apps? E.g., explorer and outlook

It may have to do with conflicts with other Revit/Max plugins.
Do you have Enscape installed by chance? This is a known conflict we are working on.
We may want to collect a list of your plugins if it looks like it is limited to Revit/Max.

[MrMold666]

If I'm in max and I've already long pressed a function key to bring up my hotkeys, then yes. It seem like I can jump back and forth between applications, but if I go back to my desktop and then go back into Edge or outlook, etc. then I have to long press a function key to bring up the dedicated screen options.
I do not have Enscape installed. The only plugins that I have (as far as I know) is the coins and EdgeWise plugin for Revit. I'll have to double check that though when I get home from work.

[MrMold666]

Confirmed. After long pressing a function key, if I'm in a program such as outlook, 3dsmax, Revit, etc. The screen will update and change accordingly, but once I click on my desktop and jump back into a program I get a default screen that has the header "iPSNotifer". This then stays the same screen until I long press one of the function keys while in a running program. Then switching between programs is normal.

IMG_20220126_172705.jpg (89.31 KiB) Viewed 6644 times

[MrMold666]

I've also been getting this error when long pressing a function key, when nothing is open and I'm just on the desktop.

Screenshot 2022-01-26 175845.jpg (105.76 KiB) Viewed 6644 times

[jwick]

Ah yes, iPSNotifier. This is an issue with a printer app from Brother that you have installed.
We have fixed it in the next release (in testing).
In the meantime, long pressing a button is indeed the fastest way to bring it back to life.

[MrMold666]

Oh, fantastic. Thank you for the letting me know that it's something that's fixable and is being addressed. While I don't mind long pressing a function key to get things going, it would be nice to see things work as intended.

[MrMold666]

Yep. As soon as I uninstalled the Brother print app, iPrint & Scan (which I've never used so I don't need), the spacemouse came to life and immediately started updating the screen to whatever application I happen to be using. Thanks again.