Problems

Rillee · Post by **Rillee** » Fri Sep 26, 2008 2:31 pm

Im having problem with my space navigator. It will only start 2/5 of times. When it happens i have to unplug it and plug it in and start the drivers manual. Whats wrong with my hardware?

Post by **rstadie** » Sat Sep 27, 2008 3:29 am

Hi Rillee,

This could be caused by several things (hardware/software). Please contact Technical Support - they will be able to find out what is going wrong.

Rillee · Post by **Rillee** » Sat Sep 27, 2008 11:57 am

why cant i get help here?

Post by **rstadie** » Sun Sep 28, 2008 3:24 am

It may be that your device needs to be replaced. Is the SpaceNavigator recognized by windows while it does not work?

Rillee · Post by **Rillee** » Sun Sep 28, 2008 10:16 am

no i cant find it in the device manager, put if unplug it and start the driver it works

Rillee · Post by **Rillee** » Fri Oct 03, 2008 9:13 am

I purchased it 2007-04-01 have you changed something in the hardware in space navigator since then? Our is my just "broken"?

Post by **rstadie** » Mon Oct 06, 2008 6:21 am

I am not sure what is causing this trouble but I would guess your device needs to be replaced.

Rillee · Post by **Rillee** » Sun Oct 12, 2008 10:28 am

The strange thing is that it works on my second computer.

Post by **rstadie** » Mon Oct 13, 2008 1:58 am

Can you locate the SpaceNavigator in device manager while it works?

Rillee · Post by **Rillee** » Mon Oct 13, 2008 12:08 pm

Post by **rstadie** » Tue Oct 14, 2008 7:32 am

It seems as the USB port of your computer or your SpaceNavigator is running at the edge of specifications. As all other USB devices work without problems on your computer it seems as this specific unit is causing the trouble.

Rillee · Post by **Rillee** » Tue Oct 14, 2008 8:20 am

Yes im running a others usb devices with no problem, usb-memory, gps receiver and touch screen. I have also tried running the spacenavigator alone but it didn't help. There is no way to test if its my usb on my computer that is running at the edge of specifications? I dont want to send back the spacenavigator if there no error with it.

Post by **rstadie** » Tue Oct 14, 2008 8:25 am

What happens if you use a powered USB-Hub?

Rillee · Post by **Rillee** » Tue Oct 14, 2008 1:43 pm

This is a carpc so i don't have powered usb. But does the spacenavigator use more than 500mA?

Post by **ngomes** » Wed Oct 15, 2008 1:56 am

Hi Rillee,

does the spacenavigator use more than 500mA?

No. Some USB ports, thought, may supply less than than required by the device.

Since the issue seems to "follow" your SpaceNavigator, you should -- as rstadie suggested -- contact one of our Customer Service representatives. They will be able to replace it. Contact are available here.