CadMouse crappy scrolling

Questions and answers about 3Dconnexion devices on macOS.

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marcarch
Posts: 168
Joined: Mon Oct 22, 2018 9:41 am

CadMouse crappy scrolling

Post by marcarch »

With or without Smart Scrolling.
Scrolling is like unresponsive/inverted at times: scrolling backwards jumps up and than down and vice versa.
Are these drivers or connection issues?

CadMouse is connected over bluetooth
AADA
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Posts: 2
Joined: Mon Apr 08, 2024 3:38 am

Re: CadMouse crappy scrolling

Post by AADA »

Hello Marcarch,

Please report the issue via the 3Dconnexion support form:

https://3dconnexion.com/uk/support-request/login/
wjhaynes884
Posts: 3
Joined: Fri Mar 28, 2025 10:15 am

Re: CadMouse crappy scrolling

Post by wjhaynes884 »

Marcarch,

Did you ever get this resolved?

I am having the same issues with CadMouse Pro Wireless using bluetooth and also with just connecting directly with USB-C cord.

A single click forward sometimes works as expected, but randomly zooms out, or reverses direction on its own.

I have reinstalled the driver and contacted support. But, they are not getting me any answers.

I love the hardware but am frustrated with driver situation with macOS not getting the attention needed from 3Dconnexion.
wjhaynes884
Posts: 3
Joined: Fri Mar 28, 2025 10:15 am

Re: CadMouse crappy scrolling

Post by wjhaynes884 »

My issue with the scroll wheel turned out to be a hardware issue. 3Dconnexion replaced my mouse with a new one as it was still under warranty. Thanks 3Dconnexion!
dnathanc
Posts: 1
Joined: Sat Jul 26, 2025 5:27 pm

Re: CadMouse crappy scrolling

Post by dnathanc »

yep, exact same problem with mine (in every app). the scrolling direction is now random and pretty much useless. often it even just scrolls ad infinitum until hitting some type of stop in the program. luckily still under warranty so I've submitted a case for it.
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