3Dconnexion Forum

Hi AJay_Smoothie

On your PCs do you have some specific admin policies?
For example user settings from location C:\Users\$user\AppData\Roaming\3Dconnexion are stored in specific location under admin privileges?

Hi NioM

Updated plugin was added to FAB on 22.06.2026.

Best regards,
Stanisław

Hi Gregor.Risk,


It would be helpful to know what is your FW version of the CM that you use?
I recommend you to reach out to Technical support and obtain FW upgrade tool so you can update firmware version of your device.

Hi,

Have you tried to reset all you settings in the driver?
In order to do so you need to click on More menu in SmartUi, select "Reset all settings".

Hi Fighter11244,

Please check if 3Dconnexion plugin is loaded.
In Civil 3D you need to go select Manage in TOP menu and click Load Application.
On the list you should see 3dxautocad.arx

Hi ThatRobHuman,

With newest driver 10.9.12 you need install latest supported Visual C++ Redistributable, you can find it here.
This problem will be fixed with newer driver.

Hi Rakmup,

What is your exact operating system and which 3DxWare driver do you use?

Hi Mzemaitis

You connect your SpaceMouse Enterprise direclty to PC or to docking station?

Hi randomjoe,

What is the size of you Cinema 4D file that you are working on?

Hi domfeh
which SpaceMouse do you use and what kind of docking station do you have?

Hi adrwin,

Unfortunately Keyboard Pro and Numpad Pro don't work on macOS operating system.
Please refer to this link.

Firmware of the controller can be upgraded using specific tool. You can enroll to customer service for such one.

Hi snnsdnsk,

We can't reproduce this problem on out site.
Do you use project that has big size?
Do you select object in some specific way or just use the left mouse button?

Hi Kina,


Customized radial menus etc. are available under buttons section.
Can you share some picture?

Hi Sagataev,

We have reported this issue in our internal system.
We will contact Exocad in order to take the next steps.